44 Wills Road,

Woolooware, NSW 2230

 

                                    Open  MOnday - Friday 8.30am - 6.00pm I  Saturday 8.00am - 11.00am

  WOOLOOWARE

    MEDICAL PRACTICE

Our Services

        Services Provided

 

  • All GP services
  • Minor injuries
  • Fever checks
  • Infections
  • Antenatal care
  • Depression
  • Weight management
  • Work cover
  • Routine medical care
  • Maternity support
  • Healthy lifestyle education
  • Contraception
  • Fracture and wound care
  • Asthma
  • Health care plans

 

  • Nurse On-site Treatment
  •  
  • Suturing
  • Routine pap smear
  • Antenatal & postnatal care
  • Blood pressure monitoring
  • Chronic disease management
  • ECG
  • Immunisations
  • Influenza immunisation
  • Health checks
  • Wound Care
  • Ear syringing
  • Spirometry
  • Pregnancy & Urine Testing

 

 

  • All nursing consultations are conducted under the supervision of a General Practitioner.

For all after hours Home Care

please contact the

National Home Doctor Services on

Ph: 137425

In case of an emergency please call 000 or

attend the Sutherland Hospital emergency department.

 

Walk in Appointments

 

Walk in appointments will be accommodated where possible.

 

Please be aware that patients who arrive without an appointment may experience a delay,

unless in the case of an emergency.

 

Online Bookings are now available.

 

 

Results

 

 

Results are reviewed by the Doctors and acted upon in a timely manner, with your health in mind.

 

We will contact you if necessary but it is recommended that an appointment be made to discuss the results.

 

Interpreter Service

 

 

An interpreter can be arranged prior to your appointment.

 

Please notify reception if you require an interpreter at your consultation.

 

Telephone

 

To maintain confidentiality we avoid telephone interruptions to Doctors.

The Nurse may be able to help you or a message can be given to the Doctor and

your call returned as soon as possible. Urgent enquiries will be put through.

 

Please be aware that consultations will not be conducted over the telephone.

 

Recall and Reminder System

 

 

 As our practice is committed to preventive care, we may send you an occasional

reminder regarding health services appropriate to your care.

 

 

 

 

Woolooware Medical Practice

is a mixed billing practice.

 

We offer bulk billing to pensioners aged over 65 years and children under 16 years of age, Concession card holders, and

Veteran’s Affairs card holders.

 

 

Practice fees:

 

$80 Regular Consultation

 (Up to 20 Min)

$130Long Consultation

( 20 to 40 Min)

$180 Prolonged Consultation (40min +)

 

Standard Consultation Discounted rate: $60.00 for Students / First Year apprentices

Long consultation Discounted rate: $110 for Students / First Year Apprentices

GP shared Antenatal care consultation: $130 (All consultations 30 minutes)

 

Medicare Rebates (Available with current Medicare Card)

 

Please also indicate if you need a

longer appointment with the doctor

for a full check-up, pap smear, insurance medical, counseling, surgical procedures or Full Skin Examinations.

 

We accept Cash, EFTPOS and credit card (excluding American Express & Diners).

 

 

Feedback and Complaints

 

 

If you have any concerns, complaints or  suggestions about any aspect of our

service we would appreciate hearing

about them and will take them

seriously.

 

 

      Please

 

  • Email: 

 

reception@wooloowaremedicalpractice.com.au

 

Matters which are unable to be resolved within the practice may be referred to:

 

 

Office of the Health Ombudsman

1800 043 159

hccc@hccc.nsw.gov.au

Locked Mail Bag 18

STRAWBERRY HILLS NSW 2012

 

 

.

 

Privacy Policy

 

 

Woolooware Medical Practice is subject to the Privacy Act 1988 (Cth) (as from 21 December 2001). Woolooware Medical Practice is also subject to similar State legislation operating in some States and Territories of Australia. This document sets out Woolooware Medical Practice's Privacy Policy.

 

By attending this medical centre, you consent to your personal information being collected, stored and used in accordance with this

Privacy Policy.

 

Health service providers are independent

Woolooware Medical Practice is in the business of providing exceptional clinical care for all those who require general practice services. In conducting its business Woolooware Medical Practice makes its premises available to health service providers. The health service providers and Woolooware Medical Practice are not partners and are not in an employee-employer relationship and each health service provider, in providing health services and doing other things, is at all times an independent contractor and not doing so as the servant or agent or otherwise on behalf of Woolooware Medical Practice.

 

Patient records

All patient records are the property of Woolooware Medical Practice (and not the property of either the patient or the health service provider). This requirement assists, if the need arises, other health service providers in the medical centre in continuing the management of a patient’s needs.

 

What type of personal information is collected and how is it collected?

Woolooware Medical Practice collects personal information, such as your name, address, date of birth, contact numbers, and Medicare number. Commonly this is collected by a clerical employee of Woolooware Medical Practice, such as a receptionist. Other personal information, particularly health information, is collected by the independent health service providers in a medical centre and recorded on the patient records that belong to Woolooware Medical Practice. Sometimes health information is received, and placed on those patient records, from health service providers who are external to the medical centre. Examples of this are records of specialists or pathology reports.

 

Why do we collect your personal information?

The importance of health service providers sharing personal information about a patient, during the provision of health services to that patient, is widely accepted by the community. In the health sector, the flow of personal information usually occurs in accordance with concepts such as sharing within the “treating team” or on a “need to know basis”. Under this approach health service providers share necessary information to deliver optimum patient care. For such health service providers, the use and disclosure of personal information is already bound by codes of practice of their professions. Woolooware Medical Practice’s purpose in holding your personal information (including health information) is:

 

  1. Provision of health services to you
  • to enable that information to be available to those health service providers (whether in the medical centre or external to it) who need access to the information in order for such health service providers to provide health services to you; and
  •  
  1. Administration
  • to enable Woolooware Medical Practice to charge, bill and collect fees, on behalf of health service providers, in respect of the health services those health service providers provide you; and
  • to enable Woolooware Medical Practice to charge, bill and collect fees from health service providers in respect of the non-health services Woolooware Medical Practice provides to those health service providers; and
  • to enable Woolooware Medical Practice to gain an understanding of the types of health services, in general, that are needed by patients at large so that the health services available at a medical centre keep meeting patient needs; and
  • to enable Woolooware Medical Practice to implement management functions in respect of the medical centre, including
  • service-monitoring, quality assurance activities, complaint handling, planning, evaluation and accreditation activities; and
  •  
  1. Regulatory purposes
  • to fulfil all legal and other regulatory requirements of Woolooware Medical Practice, including disclosure to a court
  • or similar body, lawyers or insurers, where court or similar proceedings are on foot or anticipated ; and
  • to hold patient records available for health service providers where they are required to maintain such records
  • under legal and other regulatory requirements; and
  •  
  1. Supplying bulk de-identified health information
  • to enable Woolooware Medical Practice to provide third parties with a quantity of de-identified health information. Before any health information is provided to a third party it is de-identified, that is, the name and address of the patient and any other information that could otherwise allow an individual to be identified, is removed from the health information. That de-identified information is then aggregated with the de-identified health information in respect of other patients. The third party (eg, Primary Healthcare network) uses the bulk de-identified information it receives from Woolooware Medical Practice for the business purposes of the third party (eg, analysis of statistics, planning and management of their health services business).

 

Disclosure of personal information

Woolooware Medical Practice will not disclose your personal information to any third party, except in the following circumstances:

 

  • it is for the purpose of provision of health services to you, as described above; or
  • it is for a regulatory purpose described above; or
  • it is part of bulk de-identified health information, as described above; or
  • it is otherwise required by law.

 

How you can access your personal information

On request, you may have access to your personal information held by Woolooware Medical Practice, except in circumstances where access may be denied under the Privacy Act or other law. Examples of these circumstances are:

 

  • where providing access will pose an unreasonable impact on the privacy of another individual; or
  • where your request for access is frivolous or vexatious; or
  • where the information relates to existing or anticipated legal proceedings between Woolooware Medical Practice and you, and the information would not be accessible by the process of discovery in those legal proceedings; or
  • where providing access would be unlawful, would pose a threat to the life or health of an individual, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws, or denying access is specifically authorised by law.

 

To make a request for your personal information, please contact the Practice Manager at Woolooware Medical Practice in writing. Woolooware Medical Practice will endeavour to acknowledge a request for access to personal information within 14 days and provide the information requested within 30 days. If personal information is provided to you as the result of a request, you will be charged a fee for costs incurred in providing that information such as photocopying, the administration time involved in processing your request, and postage. If access is denied Woolooware Medical Practice will provide you with reasons for its decision.

 

How you can correct your personal information

If you believe that the personal information Woolooware Medical Practice holds about you is inaccurate, incomplete or not up-to-date please, let Woolooware Medical Practice know. Provided Woolooware Medical Practice agrees with you, Woolooware Medical Practice will correct it. In the case of health information you allege is incorrect, Woolooware Medical Practice will consult relevant health service providers about the matter. If Woolooware Medical Practice does not agree with you, Woolooware Medical Practice will place a statement of what you allege is correct where that information is kept and accessed.

 

Currency of this Privacy Policy

Woolooware Medical Practice reserves the right to change this Privacy Policy at any time. The varied policy terms will be made available to all patients at the reception counter of the medical centre. They will apply to each patient from the date that patient next visits the medical centre after the new policy was made available. You accept that by doing this, Woolooware Medical Practice has provided you with sufficient notice of the variation and agree you will be provided with no separate notification.

 

How to contact us

If you have any queries or complaints regarding our collection, use or management of your personal information please contact the Practice Manager at Woolooware Medical Practice.

My Health record is a secure online summary of your health information.

 

Assisted Registration is available at this practice, ask your doctor or

receptionist at your next visit.

 

This practice can now upload a health summary from your records to your

My Health Record.

 

For further information visit www.myhealthrecord.gov.au

 

PHONE: (02) 9527 1188

 

FAX:       (02) 9527 2293

ADDRESS:

 

44 Wills Road

Woolooware, NSW 2230

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